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© 2015 Truly-Gladly-Sweetly   Proudly created with Wix.com.

Terms & Conditions

 

All orders are subject to the Terms and Conditions set out below:

By placing an order for any goods or services from Truly, Gladly, Sweetly you are deemed to have read and agreed to our terms and conditions.

We shall require a signed booking form from you agreeing to these terms when placing your order.

 

 

DEFINITIONS

The contract is the document or documents that set out these conditions and all other details about your agreement with us.

 

“We” and “Us” “Owner” and “Our” mean the seller/supplier of the goods.

“You” or “Your” or “Hirer” means the hirer of the goods.

The “Goods” mean all goods to be hired by us to you.

The “Recipient” means the person, firm, company, corporation or public authority to which the goods are delivered, when it is not you. These conditions exclude any terms and conditions you may have put forward, except where we have agreed to any amendments or other conditions in writing.

 

 

GENERAL

We shall endeavour to produce your order to the specifications in the designs chosen and shown on our website; however, sometimes due to availability this can alter. We shall make our best efforts to supply you with the goods requested, but we reserve the right to supply you with similar goods. Truly, Gladly, Sweetly will keep you informed of any colour or design changes differing from your original order.

All goods for hire remain our property. All goods for sale remain our property and will remain with us until full payment has been made. Deliveries to third parties or unoccupied premises are made entirely at your risk.

Unless agreed otherwise, Truly, Gladly, Sweetly reserve the right to take photographs of the hired equipment for promotional purposes.

Under no circumstances can any banners or decoration be attached to the sweet cart other than agreed decorations supplied by Truly, Gladly, Sweetly. Our sweet cart is professionally made and painted; clients are not permitted to stand drinks on the carts as this may result in staining and water damage. Missing items or damaged items will be charged at the full replacement value; we will not accept any substitute replacements.

 

BOOKING

Enquiries can be made by e-mailing enquiries@trulygladlysweetly.co.uk or by using the enquiry form on the contacts page. Upon receipt of your enquiry, Truly, Gladly, Sweetly will confirm availability for the date and a booking form will be sent to you. The date will be provisionally held and will only be confirmed once we have received a completed booking form and non-refundable deposit of £50 or payment in full.

 

 

PAYMENT

We require payment in full no less than four weeks before the event. Should we not hear from you before this time then we will assume that our services are no longer required and cancel the order, you will be notified by email should this happen.

A confirmation email receipt, as well as confirmation of order details will be sent upon receiving payment.

A £50 non-refundable deposit is payable upon booking in order to secure your date. This will be deducted from your total balance.

We will also require a breakage deposit of £50.00 with the final balance and this will be refunded in full within one week of the event, subject to there being no damage or loss to our cart or equipment.

Payments can be made by cash, cheque, PayPal payment or bank transfer.

Payment is required in GBP.  

 

 

CANCELLATIONS

Truly, Gladly, Sweetly understands that occasionally circumstances do change, and we reflect this in our cancellation charges.

You can cancel your order anytime up to 6 weeks before your event with no financial penalty.

Any orders cancelled within 6 weeks of the event date will be charged a cancellation fee equal to 50% of the total order value.

Any orders cancelled within 2 weeks of the event date will be charged at the full order value.

Should you wish to cancel your order with us, it must be done in writing. Truly, Gladly, Sweetly must acknowledge receipt of this. Please note that the booking deposits are non-refundable.

Personalised items are not hired, they are purchased. As such these items must be paid for in full upon booking.

If for any unforeseen reason Truly, Gladly, Sweetly is forced to cancel your order, then you will be notified by email and all deposits and payments made will be refunded in full. 

 

 

LAST MINUTE BOOKINGS

We are more than happy to cater for last minute bookings. We class last minute bookings as any orders with less than four weeks before the event date.  Last minute bookings are subject to availability and we require payment in full before confirmation.

 

 

PRICES

Where they may apply, packaging and delivery charges will be specified.

We reserve the right to update our product prices without notice. We will take all reasonable measures to contact you of any price increase whilst we are processing your order.  We will not increase your price once your order has been confirmed and the booking has been placed.

 

PACKAGE PRICES / DISCOUNTS / VOUCHERS

Due to the discount applied to package deals as they stand, these cannot be included into any other offers unless agreed otherwise.

Martels vouchers or other discount codes will only apply with a minimum booking of £100 unless agreed otherwise.

Any discount codes, vouchers or special offers CANNOT be used in conjunction with other offers and  or package prices. We will, of course, ensure that the offer thats saves you the most overall is the one applied.

Discounts will not apply to consumable itmes unless agreed otherwise.

 

HIRE PERIOD

The hire period is 24 hours ordinarily, unless otherwise stated, apart from day of delivery and collection. Subsequent days will be charged at a daily rate unless a special agreement has been arranged prior to the event between the Owner and the Hirer.

All hired items delivered to your event will be collected by us at an agreed date and time after the event.

Please note that if our item is not ready for collection on the agreed date then you will be subject to a charge of 50% of the hire price of each item that is unavailable per day. These charges will be invoiced and sent directly to you, we would then require payment no later than 30 days from the invoice date.

 

 

CHANGES TO BOOKING

We appreciate that you may need to change your booking/order for any number of reasons. However should this happen we you to notify us ASAP, and we will do our best to accomodate changes.Any such changes will be subject to availability.

 

 

LOSS/ DAMAGE

A £50.00 refundable breakages deposit will be required with your final balance payment to cover any breakages or any damage to hired items. This will be refunded at the end of your event if nothing is damaged or missing.

We expect our hire items to be returned dirty and with potential marks or non-permanent stains but in a condition where they are re-hirable. What we deem as unreasonable damage is any item no longer fit for hire due to non-repairable damage and permanent marks/stains.

Missing items or damaged items will be charged at the full replacement value, including our sweet cart. We will not accept any substitute replacements. Please feel free to contact us for a replacement price list. If you wish to have the damaged goods returned to you this will be done so at your own cost. Should we not hear from you within 7 days then the damaged items will be disposed of.

If you are hiring on behalf of a business or organisation, you confirm that you have authority to enter into this contract on behalf of that business or organisation, and that you will indemnify us against all losses and expense which may be incurred if this is not the case.

You shall not sell or attempt to sell or otherwise dispose of the items that you hire.

 

 

LIABILITY

Edible food items are non-returnable.

We cannot accept responsibility for loss or damage of the Sweet Cart or sweet buffets once they have been delivered and set up at a venue.

Clients should ensure that young children are supervised at all times to avoid the risk of suffocation or choking from plastic sweet wrappers or plastic bags. Truly, Gladly, Sweetly cannot be held responsible for safety issues which occur from the use of our equipment or consumption of our confectionary at your event.

 

 

DELIVERY

For bookings within a 20 mile radius of Bishop’s Stortford (CM23) and which exceed £100 total, delivery fees are included in the hire cost. For events outside of this area, there may be an additional charge for delivery which will be agreed at the point of booking.

 

Items will be delivered and collected on a date and time specified by the client.

 

 

SET UP

It is the client’s responsibility to seek permission from the venue and to ensure there is sufficient space for all items hired at the venue.

Once the hired items are set up they can only be moved by a representative of Truly, Gladly, Sweetly.

It is the hirer’s responsibility to ensure space is sufficient for delivery, unloading, construction and ultimately use of all hired items.

The dimensions of the sweet cart are:   x                                          

It is the hirer’s responsibility to ensure which methods for hanging decorations will be authorised by the venue.

 

 

COMPLAINTS

In the unlikely event of any dissatisfaction on your part, please inform Truly, Gladly, Sweetly within 5 working days of your event taking place. We reserve the right to refuse compensation with any complaint received after 5 working days after your event has taken place. Please make complaints in writing to enquiries@trulygladlysweetly.co.uk

 

 

PRIVACY

We guarantee that your details will not be disclosed to third parties. We hold your details under the Data Protection Act 1998. These are only used by us to deliver your items. You can request removal of your details at any time.

Truly, Gladly, Sweetly may take photos upon completion of all set ups and displays. These photos will be used for the company portfolio, the company website, marketing purposes and any areas associated with the business. Any photos taken may be used if for any reason a dispute arises.

 

 

ALLERGENS

We cannot guarantee that our sweets do not contain traces of nuts, as we purchase from a variety of manufacturers. If any of your guests have special requirements or allergies, please notify us and we will try our very best to provide an alternative for such guests.

It is your responsibility to inform all of your guests attending your event that some sweets may contain traces of nuts. 

Please be aware that a few of our products contain some allergens (listed below).  It is standard practice that a full list of ingredients and allergen information is provided for sweets supplied to your event. Please feel free to contact us before you order if you require specific information about the ingredients of our products.

If we are supplying sweets that we know contain nuts these will be clearly labelled and stored separately from all other products. All our sweets are handled with hygiene gloves. Gloves will always be changed if handling any sweets containing nuts.

Allergens:

Cereals containing gluten * Crustaceans, for example prawns, crabs, lobster and crayfish * Eggs * Fish * Peanuts * Soybeans * Milk * Nuts, such as almonds, hazelnuts, walnuts, pecan nuts * Brazil nuts, pistachio, cashew and macadamia (Queensland) nuts * Celery (and celeriac) * Mustard * Sesame * Sulphur dioxide, which is a preservative found in some dried fruit * Lupine * Molluscs, for example clams, mussels, whelks, oysters, snails and squid

 

 

 

 

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